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Client Account Supervisor - Jobs in Toronto

Starcom
Job LocationToronto
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionOur business is growing quickly rapidly and we’re looking for new talent to join our team. We are seeking an Account Supervisor who has a passion for digital advertising, a strong understanding of the hospitality and hotel industry/and or tourism and has exceptional client service skills.Role The Account Supervisor works closely with the rest of the digital marketing teams acting as the main client contact. You are responsible for having a deep understanding of client business needs, looking at travel tourism trends and being able to relate those back to performance across digital channels.In addition to this you will manage the workflow and help delegate project management across all media teams. Adminamp; Financial Responsibility

  • Accountable for the overall financial and administrative health of the account
  • Assists in setting annual revenue targets.
  • Flags updates or shifts to the forecast throughout the year
Technical Skillset
  • Strong general understanding of media planning and digital marketing tactics
  • Ability to make recommendations based on historical performance
  • Ability to speak to digital marketing metrics and answer high-level client questions regarding performance
Project Management
  • Drives for clear, timely, complete client briefs
  • Oversees projects from start to finish - owns the timelines; establishes resource requirements; communicates changes, risks, and threats in a timely manner
  • Connects with clients on all timelines and deliverables
Brand Stewardship
  • Knows the clients’ products and services, the customer, and the competitive landscape
  • Understands the dynamics and drivers of the business and key business metrics
  • Appraises work and requests for work against the business and marketing priorities, and recommends changes in direction if needed
  • Nurtures client relationship and champions agencies work
Business Leadership
  • Identifies organic growth opportunities and new ways of working with clients
  • Has an understanding of digital media and can confidently talk about paid search, social and display/programmatic
  • Identifies gaps in agency or team processes and recommends improvements that will better service the clients #39; needs
  • Monitors marketing and industry news, trends, and award-winning work
  • Shares POVs that may interest or inspire our clients
People and Relationships
  • Builds strong, collaborative and trusting relationships with clients
  • Effectively delegates to media teams while remaining accountable for the successful delivery of the work
  • Strong background client management
Professional Skills
  • Manages own workload through delegation and collaboration.
  • Manages conflicts, provokes discussions, exercises empathy when needed and able to make difficult decisions.
  • Effectively communicates thoughts and ideas; simplifies complexity.

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