Customer Service Representative (Onsite) - Jobs in Toronto

Job DescriptionCustomer Service and Sales Quotations:

Assisting customers with custom apparel and team sport jersey quotations, using a consultative approach to guide customers through a varied range of options in a professional manner.
Replying to email, online (chat) and phone order quotation requests
Providing customer order updates and follow on requests
Resolving customer issues in a timely and professional manner
Processing payments and inputting orders into our accounting and internal systems
Ensuring automated and semi-automated web orders are accurately reflected and imported into our accounting and production systems
Reporting on all quotations, sales and production activities

Online Merchandising Assistance:

Updating data for our custom garment website(s) to include accurate pricing, product detail and descriptions
Sourcing new product offerings to include on the web properties through supplier product data / images / feeds
Adding proprietary new custom garment products to our online channels
Providing insight into customer feedback and behaviour, consulting with management on ideas for merchandising and marketing enhancements of web properties

Sales Activities:

Inside sales – follow up on inbound leads / requests with a positive, helpful attitude
Outreach to ‘warm’ potential audiences to offer quotations ▪ i.e. Contacting recreational sports leagues/ teams / schools to be included in their annual sourcing of quotations for sports uniforms and custom apparel

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