Director of Operations - pediatric clinic - Jobs in Toronto

Job Description

Schedule: M-F, with some evening and weekend availability as needed Reporting to the Chief Operating Officer, the Director of Operations works in partnership with the leadership team to drive operational performance and execution while building and leading a talent rich team. This role optimizes systems and structures that effectively reduce clinic variability, ensures high quality services and allows operations to scale and grow within the region.Engaged and High Performing Team

• Ensure the right people are in the right roles across the region
• Lead by example to coach, mentor and support the growth and development of staff
• Ensure onboarding is a priority and implemented consistently to set new team members up for success
• Create an environment that ensures a high performing and engaged workforce
• Foster a culture of psychological safety, where team members feel comfortable sharing their thoughts, ideas, and concerns without fear of retribution.
• Encourage open and honest communication, actively listen to team members #39; feedback, and address any concerns in a timely and respectful manner.
• Provide resources and support for team members #39; mental health and wellbeing, including access to counseling services, mental health days, and stress management training.
• Promote diversity, equity, and inclusion, and ensure that all team members feel valued, respected, and supported.
• Provide training and development opportunities for leaders to enhance their skills creating and maintaining a psychologically safe workplace.

Operational Performance

• Responsible for overall business performance of the assigned region meeting business objectives and key performance indicators
• Develop systems and structures that are strategic, compliant with relevant legislation, requirements of regulatory bodies, stakeholder agreements, and service delivery models
• Works with the leadership team to develop and action on scalable, innovative ideas to streamline systems
• Accountable for key performance metrics to ensure consistent application across all business segments and facilities
• Monthly, quarterly, and annual reporting, consolidating data and comparing operational performance to budget targets and ensures plans to address variances are in place
• Analyze trends for consistency, opportunities for improvement and alignment to business objectives

Lead Projects, Key Initiatives and Change Management within the Region

• Lead the operational integration of new locations/contracts/acquisitions/services
• Develop and execute on project plans and change management plans that outline goals, timelines, and deliverables
• Engage subject matter experts as required to ensure goals, projects and objectives are met
• Ensure effective communication between all stakeholders (internal and external as required)
• Facilities Management

Maintain Stakeholder Relations

• Develop and maintain strong relationships with community stakeholders, including local businesses, government agencies, and non-profit organizations, to promote business development and thought leadership.
• Identify and pursue strategic partnerships with community organizations to drive business growth and increase visibility in the community.
• Represent the company at community events and engage with local media to promote the company #39;s brand and thought leadership in the community.
• Develop and implement initiatives that demonstrate the company #39;s commitment to social responsibility and positive impact in the community.

Qualifications and criteria

• Thorough understanding of the funding landscape for autism services in Ontario
• 5+ years experience in a management/Senior leadership roles
• Demonstration of progressive advancement in previous roles
• Clinical background and experience serving complex need cohorts an asset.
• Experience in developing stakeholder relationships
• Financial literacy
• Demonstrated competency in employee engagement
• Must be willing and able to travel within Southern Ontario
• Must reside in Ontario

What Monarch House can offer to youWe are proud of our friendly environment, supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring and education programs will provide you with opportunities for continued learning – and support and guidance whenever you need it.

• Competitive compensation that increases with your skillset
• Free supervision hours for aspiring clinicians
• Comprehensive health benefits for you and your family (if eligible)
• Flexible work options: choose from 3-day, 4-day, or 5-day work week
• Work remotely or in any of our 11 locations across Canada
• Join our annual Best Practice Day for learning and reflection with our national community of clinicians
• Access to premium resources for professional growth and development
• Enjoy Paid Time Off and Personal Paid Days
• Personal Protective Equipment provided for all clinicians to ensure your safety and confidence (e.g., gloves, masks, eye protection)

Meet your Monarch House teamEstablished in 2009 in British Columbia as an interdisciplinary treatment centre for individuals with autism spectrum disorder (ASD) and their families, Monarch House has now expanded its geographic network and services to include the full range of services for individuals with academic, behaviour, communication, learning, motor, physical, speech, social and vocational needs.Monarch House is a dynamic team of professionals providing challenging career opportunities and fulfilling roles in British Columbia, Alberta, and Ontario. Our professional staff work collaboratively and/or individually with each client and specifically tailor services to their needs. Our services can be provided in our centres, at clients’ homes and schools, in the community, and in specialized housing settings. Working with the fields’ thought leaders, we conduct our own research and are committed to continuous learning to provide the most effective treatments possible.Monarch House is an Equal Opportunity Employer:We celebrate diversity and are committed to creating an inclusive environment for all employees. Your unique perspective is what makes us stronger.Powered by JazzHR