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Guest Service Agent - Jobs in Toronto

Sodexo Canada Ltd
Job LocationToronto
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job Description

  • Welcoming guests as they arrive at the property and making a positive first impression
  • Checking guests in, issuing cards, and showing visitors to their destination
  • Monitoring phones and e-mails to assist guests and address their questions before, during, and after their stay
  • Telling guests about special features, such as the spa, on-site restaurants, and any events
  • Addressing concerns or complaints and resolving issues by providing excellent service
  • Maintaining accurate records of guest interactions and transactions
  • Noting important details, such as allergies, special occasions, or room requests to accommodate guests
  • Coordinating with the maintenance and cleaning teams to ensure rooms and shared spaces remain tidy
  • Providing important safety and security information to guests and communicating with security if there are any issues or suspicious activity
  • Monitoring guest satisfaction and responding to or implementing feedback
  • Maintaining professionalism and being courteous while following the property #39;s policies and procedures
  • Creating a welcoming environment to ensure a positive guest experience during their stay

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