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Manager of Nightlife, Kasa Moto - Jobs in Toronto

Job LocationToronto
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job Description

  1. VIP Reservation Management:
    • Oversee VIP reservations for four shifts per week, ensuring personalized attention and excellent service for high-profile guests.
    • Maintain an organized system for tracking VIP preferences, special requests, and guest feedback to enhance their experience.
  2. Guest Relations and Service:
    • Personally greet all guests upon arrival and ensure their needs are met throughout the evening.
    • Communicate effectively with the service team to relay guest preferences, special instructions, and any notable feedback.
    • Address any guest concerns or issues promptly and professionally to maintain a positive atmosphere.
  3. Floor Operations:
    • Assist in ensuring smooth operations during evening services, coordinating with the host team to optimize table layouts and accommodate guest flow.
    • Work closely with the service team to maintain high standards of cleanliness, organization, and efficiency throughout the venue.
  4. Sales and Marketing:
    • Utilize your network and experience to drive reservations and sales, leveraging relationships with influencers, local businesses, and industry contacts.
    • Collaborate with the marketing team to develop promotional strategies and special events to attract new guests and retain existing clientele.
  5. Guest Experience Enhancement:
    • Continuously strive to create best-in-class guest experiences, anticipating needs, and exceeding expectations.
    • Proactively seek feedback from guests and implement strategies to enhance satisfaction and foster repeat business.
  6. Operational Improvement:
    • Draw upon your experience and insights to offer innovative strategies and solutions for improving nightlife operations, efficiency, and guest satisfaction.
    • Collaborate with the management team to implement new initiatives, training programs, and standard operating procedures as needed.
  7. Availability and Flexibility:
    • Be readily available to guests for last-minute reservations and changes, accommodating their needs and preferences whenever possible.
    • Maintain a flexible schedule to accommodate evening shifts, weekends, and special events as required.

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