Overnight EAP Clinical Counselor/Counselor - Jobs in Toronto

Job Description

Founded in 1982, WPO is the largest independent provider of holistic well-being solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier, and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high-quality care digitally and in person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. Description:Workplace Options is seeking a qualified Overnight EAP Clinical Counsellor to join our clinical team in Montreal shift is Tues - Fri 8:00 PM - 6:30 AM EST (overnight) Remote position applicants must live in Canada and be bilingual in English and French. Our clinical department provides counseling services on a global scale including telephonic support, clinical case management, structured telephonic counseling, applicable resource referral, and short-term counseling.Responsibilities:

• Provide telephonic counseling, in-the-moment support, and crisis telephonic management in a supportive, ethical, and professional manner while maintaining client confidentiality.
• Adhere to the ethical, therapeutic, and legal standards, which govern service delivery, as well as policies, procedures, and laws, which apply to the organization and country, as appropriate.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Maintain clear clinical and task-oriented documentation in the case management system.
• Possess genuine listening skills and can provide short-term clinical interventions such as CBT, Motivational Interviewing, and solution-focused techniques.
• Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms, and/or family/relationship-related concerns impacting personal or work performance.
• Develop clear and concise treatment plans for clients with various session models.
• Assess clients thoroughly to ensure short-term counseling is appropriate.
• Follow through with additional tasks as identified by the clinical management team.
• Culturally sensitive to our clients and flexible in using a telephonic interpreter as needed.
• Competent in using our various methods of contact – telephone, video, email, text, and live chat.
• Flexible with regards to schedule – may be required to work some shifts outside regular shift hours to support the needs of the business and client volume intervals.
• This job description in no way states or implies that these are the only duties to be performed in this role and therefore, this employee will be required to follow any other functional-related instructions and to perform any other duties requested by his or her supervisor.

• Ability to provide counseling in both French and English.
• Counsellor or Psychologist with accompanying Master’s degree or diploma.
• Minimum 2 years of direct client contact providing counseling or mental health services (post-qualification).
• Experience providing assessments and/or using clinical assessment tools.
• Training in mindfulness or solution-focused counseling is an asset.
• Ability to work evening and weekend shifts.