Workplace Operations and Experience Manager - Jobs in Toronto

Job Description

Reporting To: Regional Lead – Workplace Operationsamp; Experience North AmericaThe Workplace Operationsamp; Experience Manager role is a blend of critical thinking and operational work, requiring collaboration with multiple partner teams. They oversee day-to-day operations and develop programs, initiatives, and events to enhance our office environment. As a decisive self-starter, they embody our values and contribute to our workplace culture. Job Responsibilities:

• You will manage the reception desk by welcoming guests, checking in clients, accepting packages from couriers and maintaining a welcoming entry space.
• You will ensure the office space is well-maintained, cleaned, and organized to provide a conducive work environment.
• You will work with Thoughtworkers to ensure visitors (clients, partners etc) have an exceptional experience when they are in our spaces
• You will drive community engagement and foster a sense of belonging among employees and the wider ecosystem. Lead onboarding, offboarding, and transfer activities.
• You will collaborate with various teams to conceive and execute meetings, events, and experiences that enhance employee engagement and connection.
• You will organize monthly evening social events by facilitating an activity, ordering and setting up catering.
• You will support internal communications and change management activities. Maintain and update facility knowledge management to provide accurate information to employees.
• You will manage local health, safety, and emergency response protocols. Oversee access controls for employees and guests.
• You will oversee physical security measures and manage relationships with relevant stakeholders to ensure compliance and safety.
• You will source and manage suppliers to provide amenities and services for the office and Thoughtworkers.
• You will own and build relationships with local building management.
• You will implement sustainability initiatives and track compliance with environmental regulations and our SBTI goals.
• You will manage the budget for office operations, analyzing cost-efficiency and optimizing expenses.

Core Technical Competencies:

• You can ensure compliance with relevant regulations and manage related projects.
• You have the ability to build and maintain relationships with internal and external stakeholders.
• You have experience with facilitating effective communication channels within the office.

Qualifications:

• Proficiency in Google Workspace applications.
• Consider yourself ‘tech-savvy’
• Highly organized and detail-oriented mindset.
• Strong project management skills.
• Quick learner with a positive energy and creativity.
• Customer service focus and ability to manage stakeholders.
• Experience in event management.
• Ability to work under pressure and hands-on experience with office and A/V equipment.
• Physical ability to lift up to 50lbs when necessary.
• Ability to work onsite Monday through Friday, from8AM - 5PM.
• Flexibility to occasionally work outside normal office hours.

Perks:

• RRSP Matching
• 3 weeks #39; vacation
• Generous extended health benefits (HSSA Spending Account)
• Parental Leave and Maternity Leave
• Annual Education Credit for conferences, courses, workshops, and books to support your professional development
• Annual allowance to support a working from home setup
• Connectivity credit reimbursement (Wifi and phone)
• Subscription to Headspace
• Full access to Canada #39;s top telemedicine and EFAP provider

At Thoughtworks, we know that the best products are built by diverse and inclusive teams - teams that reflect a range of users and experiences. We #39;re looking for product builders with diverse backgrounds - which go beyond the standard education, work experience, and geolocation. If you want to change how product development is approached, and who products are built for, we encourage you to apply.We also know that some people aren #39;t comfortable applying unless they feel totally qualified. If you #39;re on the fence or unsure if your experience perfectly matches our job posting, we #39;d really like you to apply. We are happy to chat and get to know you better, and you can get to know us better as well.We are also committed to providing accommodations throughout the recruitment process for individuals with disabilities, in line with the Accessibility for Ontarians with Disabilities Act. If you need an accommodation, reach out to our HR team at canada-hr@thoughtworks.com and we’ll work with you to understand what is needed.