Leader, Language Services Program - Jobs in Fraser, BC

Job Description

Why Fraser Health:Why Fraser HealthFraser Health continues to be recognized as one of BCs Top Employers, are you someone who is passionate about making a difference in the lives of othersFraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.We have an exciting Full Time opportunity for a Leader, Language Services Program to join our team at Central City Tower located in Surrey, BC.Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.Take the next step and apply so we can continue the conversation with you.Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.Curious to learn what it’s like to work here Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:Accountable to develop, implement and conduct a comprehensive evaluation of language services across the region; provides leadership, direction and management to department staff/team members and key external stakeholders. Responsible to provide coordinative, organizational and budgetary support to ensure/maintain quality of interpreter services within FH, including evaluation and policy-making of language services. Provides facilitation, coaching, and support to the department in development, monitoring, and analysis of key performance indicators.Responsibilities

• Manages the day-to-day operation of Language Services by ensuring adequate staffing is in place, addressing any emerging issues, overseeing the timely delivery of quality language services, and planning for and managing resources to meet current and future work volumes.
• Creates and implements strategic partnership framework in collaboration with key internal and external stakeholders that identifies and responds to meeting the language needs of specific health service areas (HSAs).
• Supervises designated staff by performing a variety of duties such as interviewing and making selection decisions, conducting performance reviews and addressing performance issues through intervention or coaching as required. Investigates staff issues and, where necessary, initiates disciplinary action. Identifies development and training opportunities for staff and conducts related training and orientation requirements for department staff.
• Communicates to FH Diversity Services, FH Executive and/or FH facility Directors/Program Managers which utilize Interpreter Services, any current/on-going issues, concerns and developments related to the provision of interpreter services.
• Develops policies and procedures for processing language service requests, and ensures that language services meet best practice guidelines in partnership with the FHA leadership team. Identifies gaps in service, develops new processes/protocols and implements and communicates changes throughout FH.
• Leads the implementation of change initiatives related to integrating Languages Services across Fraser Health. Assesses the potential and/or actual impact on the practice environment as well as the potential risks to patient outcomes.
• Provides overview of budget status and upcoming changes; monitors and evaluates the quality of interpreter services within FH, and provides input to policy-making within Fraser Health to meet the needs of patients, residents, clients, families and staff.
• Develops and maintains collaborative and service relationships with health service area leaders, community service partners, interpreters, translators, bilingual health professionals, and vendors to negotiate service agreements for projects, and to communicate key information to project stakeholders.
• Increases the capacity of FH clinical programs, leaders and staff to recognize the need for Interpreter Services and to access them in order to better communicate with their patients, clients and residents and maintains knowledge of best practices for interpreter and translation needs in the healthcare setting.
• Monitors service needs and future demands for both interpreter and translation services and Collects, analyzes, and interprets performance indicator statistics and recommends and implements appropriate strategies to ensure effective resource utilization and optimal business performance best meet practice guidelines.
• Accountable to oversee the work associated with 3rd party Interpreter and Translator Service Provider Contracts; assists in the establishment of translation standards required by various departments and/or sites in collaboration with Professional Practice and Integration and other departments.
• Manages and develops the budget for the program. Monitors expenditures in relation to the budget and/or special projects and reports on and resolves variances.
• Working with stakeholders, supports the delivery of translated patient education materials to FH clinical programs, leaders, departments and staff to facilitate and improve communication with their patients, residents and clients.

QualificationsMasters Degree in social sciences such as sociology, psychology, cultural studies, languages or related discipline, supplemented by five (5) to seven (7) years’ experience in the areas of linguistic diversity, including engaging diverse communities, preferably within a complex healthcare or community setting. Interpreter and /or translation experience is an asset.Demonstrates the LEADS capabilities of Leads Self, Engages Others, Achieves Results, Develops Coalitions and supports Systems Transformation.Professional/Technical Capabilities

• Demonstrated ability for critical thinking and analysis skills
• Demonstrated knowledge of best practices in the area of interpretation and translation in the healthcare setting
• Demonstrated ability to consult, plan, implement, organize, and problem solve
• Demonstrated ability to collaborate and deal with senior staff regarding sensitive and confidential issues
• Working knowledge of applicable legislation and regulations
• Demonstrated ability to exercise initiative and work both independently and in a team environment
• Develop positive relationships with community stakeholders/organizations within and outside Fraser Health
• Advanced competency in project/program implementation, management and evaluation
• Demonstrated ability to communicate effectively, including the ability to speak within public and educational forums and make presentations to groups
• Demonstrated ability to function effectively in a highly dynamic environment

Detailed Overview:Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:Reporting to the Director, Diversity, Equity, Inclusion and Language Services, the Manager, in collaboration with stakeholders and internal Fraser Health departments, is responsible for the delivery of language services within the region. Ensures the development and monitoring of interpreter and translator contract agreements, and develops and implements specific language and diversity related projects, including but not limited to cultural brokering, volunteer resources, programming initiatives and related projects. The manager also develops and oversees the implementation of pilot projects that support activities to improve FH’s language services and negotiates for new funding and services on behalf of the health authority.Accountable to develop, implement and conduct a comprehensive evaluation of language services across the region; provides leadership, direction and management to department staff/team members and key external stakeholders. Responsible to provide coordinative, organizational and budgetary support to ensure/maintain quality of interpreter services within FH, including evaluation and policy-making of language services. Provides facilitation, coaching, and support to the department in development, monitoring, and analysis of key performance indicators.Responsibilities:Language Services (Interpreter and Translation Services)

• Manages the day-to-day operation of Language Services by ensuring adequate staffing is in place, addressing any emerging issues, overseeing the timely delivery of quality language services, and planning for and managing resources to meet current and future work volumes.
• Creates and implements strategic partnership framework in collaboration with key internal and external stakeholders that identifies and responds to meeting the language needs of specific health service areas (HSAs).
• Supervises designated staff by performing a variety of duties such as interviewing and making selection decisions, conducting performance reviews and addressing performance issues through intervention or coaching as required. Investigates staff issues and, where necessary, initiates disciplinary action. Identifies development and training opportunities for staff and conducts related training and orientation requirements for department staff.
• Communicates to FH Diversity Services, FH Executive and/or FH facility Directors/Program Managers which utilize Interpreter Services, any current/on-going issues, concerns and developments related to the provision of interpreter services.
• Develops policies and procedures for processing language service requests, and ensures that language services meet best practice guidelines in partnership with the FHA leadership team. Identifies gaps in service, develops new processes/protocols and implements and communicates changes throughout FH.
• Leads the implementation of change initiatives related to integrating Languages Services across Fraser Health. Assesses the potential and/or actual impact on the practice environment as well as the potential risks to patient outcomes.
• Provides overview of budget status and upcoming changes; monitors and evaluates the quality of interpreter services within FH, and provides input to policy-making within Fraser Health to meet the needs of patients, residents, clients, families and staff.
• Develops and maintains collaborative and service relationships with health service area leaders, community service partners, interpreters, translators, bilingual health professionals, and vendors to negotiate service agreements for projects, and to communicate key information to project stakeholders.
• Increases the capacity of FH clinical programs, leaders and staff to recognize the need for Interpreter Services and to access them in order to better communicate with their patients, clients and residents and maintains knowledge of best practices for interpreter and translation needs in the healthcare setting.
• Monitors service needs and future demands for both interpreter and translation services and Collects, analyzes, and interprets performance indicator statistics and recommends and implements appropriate strategies to ensure effective resource utilization and optimal business performance best meet practice guidelines.
• Accountable to oversee the work associated with 3rd party Interpreter and Translator Service Provider Contracts; assists in the establishment of translation standards required by various departments and/or sites in collaboration with Professional Practice and Integration and other departments.
• Manages and develops the budget for the program. Monitors expenditures in relation to the budget and/or special projects and reports on and resolves variances.
• Working with stakeholders, supports the delivery of translated patient education materials to FH clinical programs, leaders, departments and staff to facilitate and improve communication with their patients, residents and clients.

ETHICS and DIVERSITY SERVICES

• Participates in community engagement and health care related community events, provides information to community based organizations and groups to promote diversity and language services
• Participates in Ethics and Diversity department meetings/seminars/ special projects/initiatives as assigned
• Participates in the development, implementation and evaluation of the strategic direction and plans for Ethics and Diversity Services

Qualifications:Masters Degree in social sciences such as sociology, psychology, cultural studies, languages or related discipline, supplemented by five (5) to seven (7) years’ experience in the areas of linguistic diversity, including engaging diverse communities, preferably within a complex healthcare or community setting. Interpreter and /or translation experience is an asset.Demonstrates the LEADS capabilities of Leads Self, Engages Others, Achieves Results, Develops Coalitions and supports Systems Transformation.Professional/Technical Capabilities

• Demonstrated ability for critical thinking and analysis skills
• Demonstrated knowledge of best practices in the area of interpretation and translation in the healthcare setting
• Demonstrated ability to consult, plan, implement, organize, and problem solve
• Demonstrated ability to collaborate and deal with senior staff regarding sensitive and confidential issues
• Working knowledge of applicable legislation and regulations
• Demonstrated ability to exercise initiative and work both independently and in a team environment
• Develop positive relationships with community stakeholders/organizations within and outside Fraser Health
• Advanced competency in project/program implementation, management and evaluation
• Demonstrated ability to communicate effectively, including the ability to speak within public and educational forums and make presentations to groups
• Demonstrated ability to function effectively in a highly dynamic environment

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