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Part-time Customer Service Representative - Zone 1 - Jobs in Lake, ON

Town of Ajax
Job LocationLake, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Experience it – Ajax!The Town of Ajax, situated on the northern shore of Lake Ontario, is an innovative municipal sector leader that provides a variety of services to one of the fastest growing communities in Ontario. With over 120,000 residents, Ajaxs rich heritage and culturally diverse community make it a great place to work and live.Part Time Customer Service Representative – Zone 1: Full Availability (Days, Evenings and Weekends)The Customer Service Representative in the Recreation, Culture & Community Development department will be the first point of contact for all walk-in, phone, and email inquiries for the Ajax Community Centre, Audley Recreation Centre and the McLean Community Centre. The ideal candidate will be highly customer focused, organized, and a team player, with the ability to work daytime, evening and weekend shifts totaling up to 24 hours per week.Job Duties Include:

  • Clearly communicate detailed information regarding programs and services in a friendly and courteous manner to all internal and external customers
  • Utilize ActiveNet software to sell and process program registrations, Fitness & Health Centre memberships, schedule pre-authorized payments, update subsidy accounts, perform transfers and refunds, and process facility bookings
  • Sell Point of Sale items, collect admissions, generate cash receipts, complete daily cash balance reports, and prepare bank deposits
  • Respond to phone calls daily, reply to voicemails and emails promptly – monitor department email to ensure customer service standards are met
  • Monitor entrance of members’ areas
Qualifications/Skills:
  • 1 - 2 years of experience working in a customer service related environment
  • Excellent communication, interpersonal and customer service skills are required
  • Proficient computer skills in Microsoft Office (Word, Excel and Outlook)
  • Experience in cash handling and point of sale
  • Working knowledge of ActiveNet software is considered an asset
  • Able to communicate with diverse groups in various situations and maintain confidentiality with sensitive matters
  • Able to work in a multifaceted environment, remain organized and clearly communicate requirements to team members
  • Able to provide a current Criminal Reference Check (including Vulnerable Sector Search) that is satisfactory to the Town (dated within last 6 months)
  • Currently hold Standard First Aid with CPR C certification
The Customer Service Representative will work rotating shifts between the three locations mentioned above, between the times of 5:15 a.m. to 10:30 p.m. Monday through Friday, along with every other weekend between the times of 6:45 a.m. to 9:00 p.m.Deadline to Apply:This position is being advertised concurrently to internal and external candidates and a pplications are accepted online.Internal closing date: 11:59 p.m. on Octoner 15, 2021External closing date: 11:59 p.m. on November 5, 2021We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.Applicants must provide a valid email address for communication purposes (one that you check on a regular basis). If your email address changes, please update your profile with your new email address.The Town of Ajax is an equal opportunity employer, committed to diversity and accessibility within the workplace where all employees feel valued, respected and supported. The Town embraces diversity and gender expression through policy, staff training and providing positive spaces. The Town encourages applications from all qualified candidates. If selected for an interview, please inform Human Resources staff of any accommodation you may require during the process.Quick Apply
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