Application Production Support Regulatory Controls - Jobs in Montréal, QC

Job Description

APPLICATION PRODUCTION SUPPORT REGULATORY CONTROLS (JOB NUMBER: IT-270922-002-SOS)In a changing world, unprecedented challenges require unmatched talent. Join one of Montreals Top Employers in 2022. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.The position at a glanceThe APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. Such tasks include change, request, incident and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.The analyst will report to the APS Functions Manager.In detailLevel 1 and 2 Support

• Active monitoring of production activities
• Perform remediation steps when required
• Interface with external IT communities to resolve incidents
• Work with development community for Level 3 incident escalations
• Log work and effort in support tracking application and work with team and management to reduce recurring issues
• Available for after-hours support activities, when necessary
• Be part of the global follow the sun support team for a subset of applications and
• Coordinate and manage support activities with L1 teams in different locations supporting same application

Change and Request Management

• Responsible and accountable for changes to the production environment for Regulatory Controls IT NAR applications
• Work with development community for release prioritization
• Ensure that requests for change adhere to Group and Department Policies
• Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

• Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-launch
• Regular reporting to line manager for prioritization and escalation
• Conduct and participate in meetings with related communities
• Perform control result analysis and reporting and take up corrective actions as needed
• As required, take up project management responsibilities for special projects

The strengths and skills that will help you succeed

• Support role experience required ( >5 years’ experience)
• Experience in Banking / Financial sector preferred
• Actimize, Kibana, Grafana, Jenkins knowledge is a plus, not mandatory

Essential Specific Requirements

• Strong database skills (Oracle, MS SQL)
• Unix/Linux servers and scripting
• Windows servers and scripting (Powershell, VBS, Python)
• Scheduling tools ($U, Autosys)
• Monitoring tools (Sysload, Geneos)
• Web application skills (Apache Tomcat, IIS)
• Grafana, Kibana, Jenkins
• Collaboration Frameworks (SharePoint)
• File transfer protocols

Skills and Behaviours

• Strong communication skills (written and verbal)
• Good organizational skills
• Basic office software literacy (Microsoft Office, etc.)
• Professional attitude and good interpersonal behavior
• Autonomy and adaptability; must be able to take initiative and be proactive
• Global financial products knowledge, a plus
• Project management skills, a plus

What’s in it for youIn addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.To find out more about our range of benefits, click hereWhat you need to know

• We will review candidates as they apply, so don’t wait to submit your application;

• If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. BNP Paribas will work with you to ensure that you are able to participate fully in the process;

• You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;

• Given the vast majority of our clients, both internal and external, is based outside of Quebec and Canada, our positions require employees to speak another language than French – being English for most positions; other languages such as Spanish or Portuguese may be also specifically required and such will be clearly mentioned in the requirements of the position;

• All BNP Paribas employees in Canada must be adequately vaccinated against COVID-19 on the date of hire, unless exempt for a reason protected by the Canadian Human Rights Act.

Diversity, Equity and Inclusion (DE&I) at the heart of our commitmentsAt BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).To learn more about our DE&I commitments, click hereAbout usBNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 65 countries, with more than 190,000 employees, the bank holds key positions in several areas of banking and financial services.BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.With over 1,200 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.Our certifications and partnerships

• Montreal Top Employer 2022
• Women in Governance – Parity certified - Silver certification
• CCDI Consulting Inc. (Canadian Center for Diversity and Inclusion)
• Pride at Work Canada
• Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
• ROSEPH – Grouping of specialized organizations for the employment of persons with disabilities
• IndigenousWorks

Do you want to discover other BNP Paribas offers in CanadaClick here: BNP Paribas in Canada | Our job offers** Only selected applications that meet the requirements of the role will be contacted **Primary Location: CA-QC-MontréalJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 5 yearsSchedule: Full-timeQuick Apply

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