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| Job Location | Montréal, QC |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
The candidate needs to: --Understand the overall business flow, supported application systems and its interface withclients while understanding the sensitivity with PII and sensitive information.-Be able to investigate on issues (by going through logs/code/database)-Incident management for application issues-Act as an escalation point for clients-Escalating problems to core development and engineering groups-Be flexible to provide weekend on call rotation for North America-Work closely with Application Development to ensure that the support team has excellentknowledge of the application set own and maintain support knowledgebase and documents-Document the knowledge articles and related support pages-Liaise with external parties to resolve issues.-Be able to effectively communicate across internal/external groups and business clients-Be able to drive follow-up on issues and provide updatesSkills required-Strong understanding of Sybase / SQL / DB2 databases.- Linux and UNIX skills- Knowledge of scripting languages, ksh / Perl / python-Strong communication skills are essential, and must be able to switch between technicalterminology and business language easily-Strong analytical and debugging skills-Willingness to learn and take initiativeSkills desired-Autosys-Basic to intermediate knowledge of Informatica-Production management experience ITIL trainingJob Types: Full-time, Fixed term contractContract length: 6 monthsSalary: $45.00-$55.00 per hourSchedule: