Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Backline support representative - Jobs in Montréal, QC

GSOFT
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Company DescriptionWe’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster.Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a memorable experience with Softstart.Every day, we find better ways to work.Job Description_So, what will your new role look like_As a level 3 technical support agent, you’ll provide in-depth technical support to answer our clients escalated questions and technical issues while ensuring their satisfaction and supporting our valued customers relationships.

  • Manage more complex clients requests while maintaining quality and addressing the volume.
  • Troubleshoot and find a solution to customers problems that have been escalated by firstline technical support colleagues.
  • Identify and raise system faults to the development team.
  • Provide the product team with relevant feedback to improve the customer’s product experience.
  • Maintain a high level of product knowledge, master processes, be a product and industry expert. Identify opportunities for operational improvement, recommend initiatives that contribute to the team’s objectives.
  • Be one of the voices of the customer insidethe company.
What does your future team look likeWe are a team of 5 agents who works closely in collaboration. We often work in pairing, ask questions to each other, and tackle complex problems together. Each member of the team brings something different to the table and we value the diversity and various backgrounds.What are the upcoming challenges for your team
  • The opportunity to become a Subject Matter Expert (SME) in different parts of the Microsoft technical environment as well as in any area related to ShareGate.
  • The possibility to perfect various client-server architecture analysis techniques and the possibility to get involved in the continuous improvement of products in collaboration with developers directly.
  • Also, you can expect to be part of a team that evolves and have the room to grow in your role to become a key person within the company, for your technical knowledge of products and customer cases.
Qualifications
  • Ability to navigate in a C# solution and understand the link between classes/interfaces;
  • Have notions of client-server architecture, HTTP protocol and IIS;
  • Have an analytical mind, be empathetic and Customer-oriented;
  • Speak fluently and write quality English;
  • Being happy in a constantly changing environment .
Assets:
  • Familiar with the Microsoft ecosystem (Office Suite 365, Sharepoint Online, Teams, Azure);
  • Have used Zendesk and JIRA before.
Additional InformationAt GSoft, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs.We strive to create a healthy and inclusive work environment. This is everyone’s business.Our Candidate Experience Flow at GSoft: Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job OfferWe are looking forward to getting to know you!#LI-RemoteJob Type: Full-timeQuick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
  • SimplyHired OnDemand
Stay Connected

APPLY NOW

Backline support representative Related Jobs

© 2021 HireJobsCanada All Rights Reserved