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Job Location | Montréal, QC |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.Come play a key role in building the future of innovation in Canada, Let’s make your possible.Do you enjoy working on high-scale, complex, and high visibility projects and programs If yes, consider the following opportunity:Rogers is looking for an English/French Bilingual Business Analyst to join the Employee Support – Self Service team to help design, deliver and optimize IT Services and Support for our employees yielding superior user experience.Reporting to the IT Operations/Employee Support Manager, this individual will be responsible for working with Business, IT and Vendor stakeholders to design, develop and optimize our Service Request Catalogue and IT Services/Support delivery as part of Rogers commitment to deliver tools and services to employees in both official languages (English and French).Ideal candidate is a well-organized self-starter with excellent writing skills in both English and French, strong relationship management skills, and someone who thrives equally in a team or individual contributor setting. The candidate has a solid understanding of IT Service Delivery & Optimization based on ITIL framework and ServiceNow to help us deliver world class services and support to our employees.Typical Responsibilities: