Bilingual Claims Adjudicator - Jobs in Montréal, QC

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.The Individual Insurance Claims department plays a crucial role with our clients as we offer them financial help when they most need it. We are looking for a motivated individual who is eager to learn to hold the position of Claims Adjudicator. The position offers the possibility to progress internally through our career ladder.Role summary: The Claims Adjudicator is responsible for the assessment of claims for individual insurance.Main Accountabilities:

• Assess the documentation received for a claim in order to reach a decision
• Determine how the contract applies to each claim
• Communicate clearly and proactively with clients, advisors and various professionals and effectively manage their expectations
• Maintain established service standards
• Evaluate opportunities for process improvements and actively participate in team initiatives and projects

Competencies:

• Knowledge of individual life insurance
• Excellent written and verbal communication skills with an ability to handle written and telephone inquiries of a sensitive nature
• 3 years of client service experience or 2 years in a claims environment
• Strong problem solving and analytical skills
• Attention to detail
• Team player with a positive attitude and commitment to provide quality service
• Ability to balance high work volumes and telephone inquiries
• Good organizational and time-management skills
• Solid PC skills with knowledge of Word and Excel

Requirements:

• College/CEGEP diploma, Univerity degree or relevant experience
• Knowledge of MLIF, Ingenium, CSW, Filenet and IBM Notes
• Bilingualism (French and English)
• Knowledge of individual life insurance

Assets:

• Education involving knowledge of Medical terminology
• First Level LOMA diploma or dedication to work towards attaining it

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.Sun Life is committed to the health and safety of all those in our workplaces and our communities. In accordance with Sun Life’s Vaccination Policy (Canada):

• Employees permitted to work remotely are required to be fully vaccinated against COVID-19 in order to attend a Sun Life office, Financial Centre or offsite location where activity related to Sun Life business occurs.
• Employees whose job duties require them to attend a Sun Life office, Financial Centre or offsite location for Sun Life business must be fully vaccinated against COVID-19 effective May 1st.
• Employees whose regular workplace is a Financial Centre and SLFD field leaders must be fully vaccinated against COVID-19 or participate in Sun Life’s Rapid Screening Program to attend a Financial Centre or an offsite event.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range:38,900/38 900 - 63,500/63 500Job Category:Claims - Life & DisabilityPosting End Date:21/06/2022Quick Apply

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