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Job Location | Montréal, QC |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Location:Montreal, Quebec, CA Gatineau, Quebec, CA Rimouski, Quebec, CA Quebec, Quebec, CAReq ID: 32313Jobs by Category: HealthJob Function: Sales & Professional ServicesStatus: Full TimeSchedule: RegularDescriptionJoin our teamWe are Canada’s most innovative digital health company and touch the lives of more Canadians than anyone else, and we aspire to transform healthcare within Canada and beyond.The Collaborative Health team at TELUS Health is led by physician-technologists and design-obsessed engineers. We’re charting a new course in healthcare with our award-winning TELUS Collaborative Health Record, an end-to-end, secure, cloud-based digital platform. Patient engagement and automation are at the core of our vision.Our rapidly growing customer base includes thousands of healthcare professionals from across Canada, the United States, New Zealand, and Australia.Create exceptional customer experiencesThe Customer Experience Manager acts as a representative and point of contact between the customer and Collaborative Health for provision of services, and to handle issues relating to after-sales service and service insurance as well as escalated issues. Manage activities proactively to support important and complex customer accounts assigned to you in order to ensure that all contractual requirements are delivered and that a high level of customer satisfaction is maintained, in line with Collaborative Health’s goal of continually improving its customers’ experience.Here’s the impact you’ll make and what we’ll accomplish togetherYour responsibilities