Cloud Implementation Specialist - Remote - Montreal - Jobs in Montréal, QC

Job Description

Cloud Implementation Specialist – Remote – North AmericaThe Cloud Implementation Specialist will be responsible for providing clients with industry-leading implementation and support services for InnQuest Softwares line of hotel software products. A successful candidate must be able to assess and diagnose client issues, as well as effectively articulate solutions to clients via telephone and e-mail. The CIE will onboard clients and take them through the full implementation process of getting their Database into our cloud environment.Here is a little window into our company: InnQuest Software was founded in 1994 with a belief that guests deserve an excellent hospitality experience and hoteliers deserve a management system that would allow them to maximize the guest experience and property. InnQuests popular hotel management software, roomMaster, is used in over 100 countries and by over 5,500 clients worldwide. The software was developed by hoteliers for hoteliers and has been widely praised for its intuitive performance and ease of use. roomMaster provides every software management product a hotel needs in one simple turnkey solution, including a booking engine with a channel manager linked to Expedia and Booking.com.InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada and the UK.What your day will look like:

• Case Management: Implementing our cloud software for new clients and converting existing on premises clients
• Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution
• Manage proactive ready-for-business checks, identify, and fix gaps, and respond promptly to failures
• Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures
• Liaise with external technology vendors to coordinate changes and resolve issues.
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents
• Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies

About you:

• Moderate Level of knowledge of Windows operating systems, Networking, Linux, Virtual Servers and Clouded Environments
• General understanding of Maria DB or MySQL
• Knowledge of writing SQL for relational databases
• Able to troubleshoot printing and network issues
• Experience running Linux scripting
• Ability to pick up new concepts easily with an initiative to learn and self-motivated.
• Able to work on complex projects with minimum supervision
• Ability to multi-task effectively
• Good Attention to detail
• Assertive and able to resolve client issues with tact and diplomacy
• Excellent communication skills required
• Fluent English languages skills both written and verbal
• Understanding of hotel front desk and back office operations is a plus but not required
• Must be legally authorized to work in the UK

For further information about Innquest Software visit our website at www.innquest.comThere is room for career growth, and we want you to feel like part of the team!We are an Equal Opportunity Employer that does not discriminate on the basis of; disability, race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status or family status. We thank all applicants for their interest however, only those candidates selected for an interview will be contacted.Quick Apply

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