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Ecommerce & Accounting Application Specialist - Jobs in Montréal, QC

Ubisoft
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Company DescriptionUbisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.Job DescriptionThe position is located in Montreal, in the IT department of Ubisoft, and more specifically in the Enterprise Governance team. This team is responsible for developing the companys eCommerce ecosystem by integrating and supporting the various functionalities necessary for its proper functioning (payment system, order tracking, financial processes, etc.)The position is part of the Accounting eCommerce team, a team in charge of supporting the Finance tools for eCommerce sales accounting. As an application specialist, your role is to proactively monitor, provide technical assistance, ensure proper functioning, and resolve urgent issues of the applications the team supports. You will collaborate with the project and development teams and will be responsible for understanding, analyzing and processing your ticketsResponsibilities

  • Perform and continuously improve production monitoring (discrepancies, duplicates, invalid data, unbalanced postings);
  • Analyze and follow up on open tickets that may impact the proper functioning of the platform;
  • Assist the Finance teams during the accounting closing periods;
  • Extract ad-hoc data for Finance teams and regulatory reports (FEC and MOSS);
  • Assist in the follow-up and preparation of major events in relation with the business and technical teams;
  • Create or update FAQs and documentation.
Qualifications
  • Excellent customer service, communication and writing skills, both oral and written;
  • Ability to make complex information accessible;
  • Good knowledge of the Microsoft Office suite, particularly Excel and PowerPoint;
  • Knowledge of Agile methodology in collaboration with developers and/or product teams;
  • Experience with ticketing tools such as Service Now, Jira and Confluence.
Additional InformationJust a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.Skills and competencies show up in different forms and can be based on different experiences, thats why we strongly encourage you to apply even though you may not have all the requirements listed above.At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.Quick Apply
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