L2 IT - Jobs in Montréal, QC

Duties and Responsibilities

Performs general problem solving and assistance on diverse software applications and hardware systems for department users and/or the university community.
Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions.
Coordinates, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials.
Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts.
Serves as a primary project member on technology projects with moderate scope and impact; may provide guidance and integration of other staff work. May participate on technology projects with large scope and broad organizational impact.
Performs the installation, configuration and maintenance of computers, workstations and other related equipment and devices.
Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
Performs miscellaneous job-related duties as assigned.
Create documentation for staff for training purpose

Minimum Job Requirements

High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.

Knowledge, Skills and Abilities Required

Superior analytical and problem-solving abilities with keen attention to detail.
Advanced troubleshooting skills of familiar and unfamiliar technologies alike.
Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications.
Knowledge of current technological developments/trends in area of expertise.
Ability to provide functional direction to other technical support staff and/or student employees.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Strong knowledge and experience in server, network and applications, and problem resolution.
Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
Self-Motivated with the ability to assess and manage priorities

Proven experience working with at least three (3) of the following technologies is a must:

Benefits of Working with Pacific

A hybrid work/remote environment (Mon-Fri) 2 days in-office per week.
Downtown location.
Competitive salary & benefits package including an extensive health insurance package.

Please note that for this hybrid position, we would require the candidate be located within 60km of Downtown Montreal and/or be capable of being in-office twice a week.

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