Manager, Access Services - Jobs in Montréal, QC

Job Description

Position Number: 50020478 /Department: Circulation DeskCampus: Sir George Williams (Downtown)Salary: $85,291.00 - $98,912.00 per annumUnion/Association/HR Policy: HR POLICIESPosting deadline: November 7, 2022Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.NOTE: This posting represents a full-time 5-year contract position.SCOPEUnder the direction of the Associate University Librarian, Teaching & Learning, the incumbent is a member of the Library Management Team responsible for the management and continuous improvement of operations in Access Services at Webster Library, and for the hiring, supervision and training of staff in a unit of up to 25 library support staff. They manage several operations in support of services offered to the Concordia and Quebec University Libraries communities as well as to alumni and the general public including circulation, interlibrary loans, scan and deliver services, course reserves, mail, and stacks maintenance; direct and coordinate the work of a team of library staff with different responsibilities and levels of expertise using multiple platforms/software. With the guidance of the Associate University Librarian, Teaching & Learning, the assistance of functional supervisors in the unit, and in collaboration with the Access Services Librarian; the incumbent develops and oversees services and processes that advance the goals of the unit and its staff.PRIMARY RESPONSIBILITIES

• Manage and lead a team of library staff; assigns and directs their work; manage employee performance, productivity and training.
• Develop, manage and ensure the efficiency of operations and the quality of services with the assistance of the unit’s functional supervisors.
• Ensure high degree of performance, reliability, availability and security of services.
• Analyze, anticipate, prepare, and respond to service demands in a proactive manner.
• Develop schedule templates for the entire unit and coordinate staff time assignments with supervisors.
• Liaise within the Library and with other University staff as needed to ensure effective communication and collaboration.
• Seeks to continuously understand and improve users’ experience, and resolves, as needed, delicate or complex user complaints.
• Analyze statistics and usage trends to inform operations, workflows and scheduling needs; prepare reports as requested.
• Assess and communicate needs for software and equipment in support of operations.
• Monitor policies and procedures and ensure they are organized, documented, accessible to staff, and up to date.
• Manage and/or participate on projects including development, implementation, communication, assessment, and enhancements.
• Manage the hiring process for the unit and provide recommendations on hiring.
• Organize training, both at hire and ongoing; contribute to and support staff development plans.
• Advise on deployment of staff, budget, physical resources and technology.
• Undertake other tasks as requested by the Associate University Librarian, Teaching and Learning.

REQUIREMENTS

• Bachelor’s degree, preferably in management or other relevant discipline.
• 4-7 years of demonstrated experience in managing operations and staff.
• Good knowledge (Level 4) of spoken and written English; basic knowledge (Level 3) of spoken French.
• Demonstrated ability to manage complex, integrated operations across a varied staff group.
• Understanding of record management systems (e.g. student records, customer records, etc.)
• Familiarity with current library services.
• Strong leadership, interpersonal and communication skills with a demonstrated client service orientation.
• Demonstrated ability to work as a team leader, manage staff and foster a positive team environment.
• Broad understanding, experience and proficiency with information systems.
• Experience working in a unionized environment.
• Interest in new technologies and ability to learn new processes.
• Demonstrated experience in project planning and management, organizational and decision-making skills with the ability to establish and respond to priorities.
• Demonstrated analytical and problem-solving skills.
• Experience and ability to develop and document guidelines, procedures, etc.
• Demonstrated ability to work cooperatively and tactfully, exercising good judgment.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.IMPORTANT: The language and computer skills of short-listed candidates will be tested.Territorial AcknowledgementConcordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtiá:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.Employment EquityConcordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.AccessibilityConcordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.caImmigration StatusAll qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.Quick Apply

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