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NOC Analyst - Jobs in Montréal, QC

WorldLine
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The opportunityThe NOC Team Lead is responsible for the detection, isolation, and resolution of monitoring alerts for all the components of our hosted platform. The NOC Team Lead will execute a blueprint aimed at providing a high level of service availability across all platforms by utilizing the monitoring tools, automation, and log analytics allowing visibility into the technology stack. This is achieved by displaying a passion for the technology and ambition for learning while focusing on proactive and holistic approaches to continuously improving the customer experience.Your day-to-day responsibilities include

  • Manage the team providing 24x7 monitoring of the platforms
  • Actively participate in shift coverage to maintain proper staffing levels
  • Ensure maximum possible service availability and performance of all platforms
  • Analyze problem areas and coordinate corrective actions before services are impacted
  • Manage site crises/events by following Incident Management procedures and leading the NOC response
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Competencies and skills we cant do without
  • Ability to provide clear, concise technical documentation of issues in applicable data systems
  • Aptitude to work with both operations engineers and software developers on cross-functional teams
  • Demonstrate initiative and self-motivation as well as sound time management
  • Technical troubleshooting and problem-solving skills with strong attention to detail
  • In-depth knowledge of monitoring, automation, and log analytics such as SolarWinds, Grafana, PRTG, Elastic or similar tools
  • Exposure to scripting tools such as Powershell
  • Solid understanding of Windows and applications built on the .NET Framework and core Microsoft technologies
  • Versed in supporting the use of APIs using tools such as Postman and markup languages like JSON or XML
  • Relational database experience such as MySQL or MS-SQL
Education and experience required
  • Required: B.S. degree in Computer Science or equivalent experience
  • Proven track record working in a NOC environment
  • Able to strategically manage multiple projects simultaneously and comfortable with a dynamic, fast paced work environment
  • Proven experience in supporting mission critical applications on a global scale a plus
  • Experience working and collaborating with Software Delivery teams
  • Experience managing projects and team workloads are required
Supervisory responsibilities
  • Directly manages a team of 8 including staff scheduling, workloads, and shift coverage
  • Take a leading role in projects providing technical direction
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