Technical Analyst - Jobs in Montréal, QC

Job Description

IntroductionA career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.Your Role and ResponsibilitiesAs a Technical Analyst you will be part of the various stages of computer system deployment and operation. The Technical Analyst is an integral part of one of our operations teams. The incumbent will be mentored by members of the operations team, in order to gain a truly collaborative experience in an established and growing FinTech.Your roles & responsibilities:

• Assist with technical support for the applications by providing support to customers via JIRA ticketing, phone and email.
• Prioritize requests and ensure that requests are followed up.
• Diagnose customer incident tickets through a process of incident and problem diagnosis and resolution.
• Document bugs and issues encountered clearly and concisely in the JIRA ticketing system.
• Assist with transferring service calls (dispatch).
• Help the team document the various technical procedures for the sound management of Expertus environments.
• Work in conjunction with the system and solution integration specialists on operations tools and processes.
• Undertake projects independently to assist the operations team.
• Collaborate with systems and database administrators to maintain technology and application environments.

This role can be performed from Ontario and QuebecRequired Technical and Professional Expertise

• Linux (functional level)
• Microsoft Windows Server (functional level)
• Cloud-based computing (basic knowledge)
• A clear credit check is a requirement for this role

Preferred Technical and Professional Expertise

• ITSM such as a Wiki or the Atlassian suite (Jira, Confluence)
• Networking knowledge (VPN, DNS)
• SQL knowledge (formulating requests)
• Scripting knowledge (Ansible, Bash, Perl, Powershell)
• Java and Python knowledge
• Monitoring solution knowledge (Nagios Core, Nagios Xi , Nagios Log Sever, Pagerduty, logstash, elasticsearch)
• Knowledge in Windows servers and Linux environments (AIX , CentOs, RedHat)
• Knowledge in AWS cloud-based computing environments

About Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMerThis job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementMust have the ability to work in Canada without sponsorship.This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk and Donetsk regions of Ukraine) on a work permit, you are not eligible for employment in this position.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Quick Apply

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