Unix Prod Support - Jobs in Montréal, QC

Skills:

Experience with PL/SQL, UNIX, Shell Scripting
Enterprise support and escalations for level 3 Service desk and Engineering Team
Develop and maintain standard operating procedures and knowledge base of current and new technologies for Servicedesk and Engineering Teams
Manage vendors and support incidents across offices using well defined SLAs
Develop and perform routine maintenance and patching schedules in order to keep messaging environment at highest uptime
End-to-End support for non-production Brokerage Trading Infrastructure
Solves problems coordinating between the team and interfacing groups / individuals
Escalate issues to appropriate groups and track problem resolution
Interface with clients to provide event status
Participate in and understand the goals and direction of the organization and assist the group in meeting these goals
Willingness to work occasional non-standard hours and participate in an on-call rotation

Responsibilities:

Experience in Application Technical Support.
Experience in Network Support and Field Computer Technician
Experience in Reporting and Analysis
MCSE, MCSA, ITIL Certification is a plus
Strong experience with scripting language such as BASH, Perl, Ruby or Python
Good experience working directly with customers, users and providing them support
Knowledge of Cloud Foundry, AWS and Open Stack fundamentals
Strong knowledge of SQL and its usage with different databases ( Oracle, DB2, MySQL )
Optimization of production processes for new products during the ramp-up
Identify critical and non-critical spares for major equipment in production and keep on control needed backups

Job Type: Full-timeSchedule:

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