Supervisor, Emergency Response Team - Jobs in Atlantic, NS

Job Description

Title: Supervisor, Emergency Response TeamLocation: Atlantic ProvincesEmployment status: CasualHourly rate: $23.97/hourThe Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2022 - is seeking a Supervisor, Emergency Response Team to join our team.We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.The incumbent will organize, set up and manage one or more of the approved services during a response. The incumbent of this position supervises the work of the responders placed under their responsibility. Reporting to the Site Manager, they are involved in the team’s planning and organizing the delivery of a service as assigned, however, must know how to deliver all services at the ERT level and adapt when assignments change due to shifts in operational needs and priorities.In this role, you will:1. Disaster Response activities

• Ensure a high-quality provision of services to beneficiaries and provide ongoing feedback to ERT Responders during a response in compliance with the CRC Standards and Guidelines.
• Assess resource requirements, ensuring the needs are highlighted to the ERT Site Manager and the appropriate support service supervisor if one is appointed.
• Ensure needs assessments are completed to determined ESS requirements of beneficiary(ies), as appropriate.
• Organize and supervise the delivery of services as assigned.
• Facilitate operational briefings and debriefings during a response.
• Provide timely formal and informal performance feedback to volunteers that report directly to the ERT Supervisor.
• Participate in operational debriefings and provide suggestions for improvement.
• Participate in site coordination meetings with other supervisors, as well as debriefings with the site manager, as appropriate.
• Manage inventory of emergency stock, ensuring adequate stock when opening site, maintaining appropriate level of stock during response and completing a close of operation inventory/ reconciliation.
• Review schedule of volunteers to confirm adequate personnel is assigned at all times for the service.
• Supervise volunteers to deliver the service assigned.
• Maintain logistics supplies, statistics and financial documentation for use of service, as required;
• Communicate, report on progress and evaluate the provision of the services, as appropriate to the Site Manager.
• Make recommendations to improve service after an evaluation.
• Complete necessary documentation and procedures according to CRC standards and processes.

2. Preparedness Activities

• Actively engage in the recruitment of volunteers.
• Participate in ERT team member orientation & scheduling of training.
• Contribute to ensuring response supplies are properly stocked and available.
• Contribute to and update the response plans which may include site planning and shelter surveys;
• Promote and ensure compliance with Red Cross Standards and Guidelines;
• Attend meetings and participate in local awareness/engagement activities, as requested;
• Manage response equipment.

What we are looking for:

• Completion of College Diploma and/or an equivalent experience;
• Minimum 1-3 years experience supervising a team;
• Experience as ERT Responder or PDA Supervisor is an asset;
• Understanding of Red Cross role in disaster response, relief and recovery, an asset;
• Language requirements vary – responders must be able to deliver services as appropriate in English or French;
• Customer Service Skills - provide comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so client understands services available and how to access them;
• Leadership skills – give clear instructions and delegate, make informed decisions, able to problem solve, provide coaching and feedback to volunteers, support team environment;
• Communication skills - verbal and non-verbal cues, active listening, clearly able explain self and confirm understanding from clients;
• Attention to detail - accuracy in completing forms, giving information, completing necessary paperwork;
• Computer Literacy and Data entry: able to work at a high level of accuracy, speed and confidence in the applicable data bases, Excel and other computer applications;

Working conditions:

• The majority of the response work is performed in an adapted response environment which is moderately clean and comfortable. The majority of preparedness work is performed in an office environment which is mostly clean and comfortable.
• Able to work non-traditional hours (daytime, evenings and weekends), be on-call and respond to emergency/disaster related requests;
• Ability to respond in local community and outside of their community. In exceptional circumstances, ERT Responders may be asked to deploy to a large-scale response in Canada, as required and available, anywhere from 3 to 21 days.
• Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
• If working in a response site, health and safety considerations will be outlined prior to the assignment.
• If driving for society business; a valid drivers license is required with a satisfactory drivers’ abstract.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

This position is open until filled, however qualified applicants are encouraged to apply as soon as possible. Qualified applicants who apply after the selection process has started, may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.Quick Apply

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