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Technical Support Representative -English work at home - Jobs in Newfoundland and Labrador

Alorica
Job LocationNewfoundland and Labrador
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary
  • Sitting for long periods of time
  • You will wear a headset
  • Talking most of the day
  • You will need a quiet area free of distractions
WHY JOIN ALORICAEvery day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.But please, allow us to entice you further! As an Alorica employee, you may receive:
  • Paid training
  • Flexible schedules
  • Medical and dental benefits
  • Paid time off
  • Paid holiday and sick time
  • Retirement planning options
Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.So what do you say Ready to take the next stepQUALIFICATIONSQualificationsJOB REQUIREMENTSMinimum Education and Experience:
  • High School Diploma or GED required
  • Customer service experience a plus
  • Phone-related customer service a major plus
  • Familiarity with Microsoft Windows, Word, and Excel applications
  • Bilingual language skills a plus
Personal Computer- Minimum Requirements
  • Minimum 1.5GHz Intel i5 or AMD Ryzen 5 Dual Core Processor
  • Desktop/laptop computer must be 2017 or newer
  • Minimum 8GB of RAM Memory
  • Microsoft Windows 10 v1909 prior to onboarding
  • Hard Drive with a minimum available free hard drive space of 10GB
  • One (1) free USB port (Minimum)
  • Sound Card installed
  • Latest Chrome browser
  • No toolbars installed such as Google, Yahoo or Ask etc.
  • Windows Update must be enabled to update automatically
  • Windows firewall enabled
  • Windows Defender must be the only Antivirus Software and must be enabled
  • Windows Update, anti-virus updates and a full virus scan needs to be done every 7 days
  • Web cam enabled
  • Power supply
Minimum Required internet speeds
  • Wired, High-bandwidth (broadband) internet connection with a minimum 10MB download and 3Mbps upload
Knowledge, Skills and Abilities:
  • Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
  • Ability to use phone and computer systems
  • Excellent oral and written communication skills
  • Strong listening/comprehension skills
  • Ability to stay composed and objective
  • Conversational, patient and confident, with a positive attitude
WORKING CONDITIONSWork Environment
  • A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
  • Constant usage of phone and computer systems
  • Work at Home Requirements
  • Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
  • You must have a fixed location to conduct your work as this position is not portable.
  • Your Work At Home office must be a distraction free environment from noise created by other parties.
Physical DemandsConstant sedentary work. You’ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.Job Type: Full-timeQuick Apply
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